Payment and Refund Policy
Last updated: 19 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of course programming services offered through the website operated by sceneflowpo. These services include access to online programming courses, tutorials, workshops, and related digital educational materials targeted at learners in Singapore. The policy governs transactions for both one-time course purchases and any subscription-based access where applicable. It does not cover physical goods or services outside the scope of course programming education.
Prices, Currencies, Taxes, and Any Additional Charges
All prices displayed on the website are in Singapore Dollars (SGD) and are inclusive of Goods and Services Tax (GST) at the prevailing rate set by the Inland Revenue Authority of Singapore. Additional charges may apply for optional add-ons such as extended access periods or premium support, which will be clearly indicated before checkout. sceneflowpo reserves the right to adjust prices due to currency fluctuations or changes in tax regulations, with notifications provided prior to any renewal or new purchase.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards, PayNow, and other secure gateways compliant with Singapore's Payment Services Act. Authorisation occurs in real time through encrypted channels. All transactions utilise industry-standard security protocols to protect card details and personal information. sceneflowpo does not store payment credentials directly on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, an order confirmation email is sent to the provided address detailing the purchased course access. The contract between the customer and sceneflowpo is formed at the moment payment is successfully processed and confirmation is issued. Access credentials are delivered electronically shortly thereafter.
Cancellation Rights and Applicable Cancellation Periods
Customers in Singapore have the right to cancel within seven days of purchase under the Consumer Protection (Fair Trading) Act, provided the course content has not been accessed. Cancellations after this period or following substantial engagement with materials may not be accepted. Subscriptions may be cancelled at any time to prevent future billing, but no prorated refunds apply for partial periods.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for eligible cancellations where no significant course progress has been made. Exclusions include completed modules, downloaded materials, promotional bundles, or cases of policy abuse. Digital course access is generally non-refundable once initiated, except in cases of technical faults attributable to sceneflowpo.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or use the form on the Contacts page, providing order number, reason for request, and proof of purchase. Requests must be submitted within the applicable period. +65 6977 9641 is available for follow-up inquiries during business hours.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Requests are reviewed within ten business days. Approval depends on compliance with eligibility criteria. Notifications are sent via email, and rejected requests include explanations and options for appeal or further contact at 80 Marine Parade Road #10-06 Singapore 449269.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are processed to the original payment method within fourteen business days. Bank processing may extend this by an additional seven days. Customers receive confirmation once the refund is issued.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital programming courses are subject to immediate access rules, limiting refunds post-initiation. Subscriptions auto-renew unless cancelled; promotional offers carry specific terms stated at purchase, often excluding refunds on discounted rates.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments require retry via the same or alternative method. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks or suspected fraud trigger account review and may lead to suspension, with resolution through [email protected].
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy operates alongside rights under Singapore's Consumer Protection (Fair Trading) Act and Unfair Contract Terms Act, which cannot be waived. Customers retain remedies for misrepresentation or defective services regardless of these terms.
Contact Route, Policy Changes, and Last-Updated Date
For queries, reach [email protected] or the Contacts page. sceneflowpo may update this policy with notice on the website. The current version is effective from 19 September 2026. 80 Marine Parade Road #10-06 Singapore 449269 serves as the registered address for formal correspondence.